Shipping
Your order is usually shipped within 1-2 days business days. If you are in the U.S.A., your order is usually shipped through the United States Postal Service system using Priority mail which usually takes 2-4 days to arrive at your destination from the date of shipping. Sometimes an order is delayed in shipping a few days but never more than 4 business days. If you are in the United States and have not received your order within 10 business days of your order date, contact us. FREE SHIPPING: If your order qualifies for free shipping, we may select a different carrier to ship your order (usually Fed Ex or U.P.S.). This can extend the delivery time another 2-4 days. Expect to receive an email containing tracking information from whichever carrier we are using for your order. PLEASE NOTE: During the month of December, packages are extremely slow. Order ahead of time if its near a holiday!Track my order? - Can I track my order?
Unless your order qualifies for free shipping, your order is usually shipped using USPS Priority mail. You will be sent, via email, a report email which is really a simple status from the post office. Generally, you are notified when your order is documented in the post office system with a "delivery confirmation" number. The status of your order is sometimes not updated again until it is delivered. (It is "Delivery Confirmation" after all!). If you qualify for free shipping, you will receive an email with tracking information from the carrier we have selected for your order (United States Post Office, Fed Ex or U.P.S.) Please allow up to 10 business days before notifying the store of a "lost" package.
Shipment Options - How do you ship my order?
We ship within the US typically using USPS priority mail which takes 2-4 days for delivery from the date we ship. If your order qualifies for free shipping, we may opt to use a different shipping service (typically Fed Ex or U.P.S.). International orders are shipped using International Priority so we can track your order.
Cost of Shipping - How much does it cost to ship to California or Ireland? (or anywhere else?)
We can't tell you that through an email. The store shopping cart calculates postage based on weight and your address. Shop in the store, adding merchandise to your shopping cart. On the shopping cart page, above the coupon code box, you will see a link for a shipping estimate to your destination. You will have a second chance to see the shipping charges when you enter your billing snd shipping information as part of the checkout procedure. You will be shown the cost of postage and any postage options PRIOR to payment. You can abandon your shopping cart at any point PRIOR to payment.
Faster options - I want to have my package shipped faster. How do I arrange for that?
We are sorry but we can not ship overnight or through any other methods.
Do you ship internationally?
Yes, and we are happy to do this. It is expensive. All merchandise is in US Dollars and using a credit card is the easiest way to convert your country's money to US Dollars.International Countries we ship to: Canada, United Kingdom, Ireland, Australia and New Zealand. Other countries are excluded unless the address is a US APO (US military) address.
Additionally, we have been notified of international customers who are charged additional customs tax, shipping charges upon delivery by their country's postal service. The Hyster Sisters Store pre-pays all postal charges according to the United States Postal Service. We do not have any control over other nations' postal deliveries and can not take responsibility for additional shipping charges incurred in other countries.
