Logging in

I keep trying to log-in but the store will not recognize me!

If you have NOT shopped at the HysterSisters Store before and are trying to log-in with your username and password from the HysterSisters community, the store will not recognize you. The HS database is separate from the store for your protection.

Shop in the store and checkout as a new customer! You can create an account as you checkout or bypass creating an account. Either way, no need to log-in.

Password Trouble

I lost my password. Help!

You must have a STORE account to recover your password. You will have a password if you purposefully created a STORE account in the past as a CUSTOMER of the store. You can not log-in to the store using your HysterSIsters.com community username and password. If you need to recover your password from a previously created STORE account, [click here].

Order Questions - Sizing

Sizes - When ordering a swelly belly band I'm confused which size to order. Can you help?

Carefully read through the description of the swelly belly band for hints about overlapping sizes and how to adjust your band. Sizing is in inches and the band closes with velcro, making it adjustable. Another tip is to read our products blog: http://www.hysterectomyproducts.com and in particular read this article: [Adjust Size Swelly Belly Band™]

Inches? - The panty sizes are described by numbers. Are those inches?

Yes, all measurements (and sizes) in the HysterSisters Store are described in inches.

More information - I would like more information about your products. How can I learn more?

We have added as much information to our store descriptions as possible. If you want more editorial input about your purchase, please see our store product blog by visiting: [HysterectomyProducts.com]

Gift - May I send a gift to another person through the HysterSisters Store?

HysterSisters Store offers gift certificates to our customers. Read all the details by clicking [here]

Checkout questions

Security numbers - When checking out I'm asked for a security number. What is that?

Read more about Credit card security numbers [here]

Secure Checkout - Is the HysterSisters Store secure?

The HysterSisters Store is encrypted and secured for your protection. Additionally, we do not keep credit cards on file.

Ooops?

Oops! - After I checked-out, I realized I want one more thing. Can you edit my order for me?

We are sorry but once you hit the "Submit" button during checkout, we can not edit your order to include more items. The transaction for your credit card is live and we have no way of going in and altering your approved transaction.

We suggest going back and shopping again. It will charge you a bit more for shipping with two separate orders but it is the only solution we have found!

Discount Coupon? - Apply it after I ordered?

I checked out in the store and forgot to apply my store coupon. Can you apply it to my order?

I received a coupon after I checked out in the store. Can you apply it to my last order?

We are sorry but we can not alter a transaction you approved on your credit card/paypal during checkout. The coupon rules are quite clear. The customer must apply the coupon themselves during checkout. We do not have the ability to go in and alter it. Apply it during checkout or save it for another store purchase.

Shipping

Delivery? When can I expect to receive my order?

Usually your order is shipped within 24 hours or on the next business day. If you are in the U.S.A., your order is shipped using United States Postal Service using Priority mail which usually takes 2-4 days from the date of shipping. Sometimes an order is delayed in shipping a few days but never more than 4 business days. Expect to receive an email from the USPS with tracking information when your order is shipped. If you are in the United States and have not received your order within 12 business days of your order date, contact us. PLEASE NOTE: During the month of December, packages are extremely slow. Order ahead of time if its near a holiday!

Track my order? - Can I track my order?

Because your order is shipped using USPS Priority mail, you will be sent, via email, a report email which is really a simple status from the post office. Generally, you are notified when your order is documented in the post office system with a "delivery confirmation" number. The status of your order is not updated again until it is delivered. (It is "Delivery Confirmation" after all!) Please allow up to 10 business days before notifying the store of a "lost" package.

Shipment Options - How do you ship my order?

We ship within the US using USPS priority mail which takes 2-4 days for delivery from the date we ship. International orders are shipped using either International Priority or Airmail Parcel Post. Priority International is strongly suggested as we can not track nor can we be responsible for the slower, less expensive method of shipping.

Cost of Shipping - How much does it cost to ship a swelly belly band to Ireland? (or any other country?)

We can't tell you that through an email. The store shopping cart calculates postage based on weight and your address. Shop in the store, adding merchandise to your shopping cart. Begin "check-out". Insert your address and all other information required and "submit". You will then be shown the cost of postage and any postage options PRIOR to payment. You can abandon your shopping cart at any point PRIOR to payment.

Faster options - I want to have my package shipped faster. How do I arrange for that?

We are sorry but we can not ship overnight or through any other methods.

International - Do you ship internationally?

Yes, and we are happy to give this a try, it is expensive. All merchandise is in US Dollars and using a credit card is the easiest way to convert your country's money to US Dollars. I'm sorry but the Hyster Sisters store can only take money orders in US Dollars. International Countries we ship to: Canada, United Kingdom, Ireland, Australia and New Zealand. Other countries are excluded unless the address is a US APO (US military) address.

Additionally, we have been notified of international customers who are charged additional customs tax, shipping charges upon delivery by their country's postal service. The Hyster Sisters Store pre-pays all postal charges according to the United States Postal Service. We do not have any control over other nations' postal deliveries and can not take responsibility for additional shipping charges incurred in other countries. Shipping international can take much longer than the system indicates but this is out of our control. Customs offices frequently hold up packages, delaying their arrival. Expect international orders to take up to 21 business days for delivery.

Returns and Refunds and Exchanges

Returns - I would like to get information on how to return my unused merchandise.

New/unused products may be returned to the HysterSisters Store if they meet the standards outlined in our [Return Policy]. Merchandise may not be returned without an authorization code. Read about our Return and Refund Policy by [clicking here].

Exchanges - I need to exchange the size swelly belly band I ordered for a different size. Its new and unused. How can I exchange it for the correct size?

There is no quick or easy way to exchange merchandise. Please place another order for the correct size swelly belly band and follow the return instructions (located on your invoice/receipt sent with your merchandise) to return the band that is not the correct size (if you did not wear it or hydrate it.)

To read about the return policy, [click here].

More Help?

Where can I get more information and help?

You can read through our store product blog: HysterectomyProducts.com or you can ask a question in the HysterSisters community under the "TECH FORUM" on [this thread]. Other members can help answer your questions!