BASIC RETURN POLICIES

Return Inquiries should be sent to: store@hystersisters.com All returns must receive an authorization code for return.

REFUNDS: We can provide a refund for items returned within 30 days of your receipt of the package as long as they are in excellent, new, unused, *free of smoke odor* condition. All returns MUST be accompanied by the original sales receipt. Shipping and handling is not refundable. A $5.00 fee is charged to all returns as a restocking fee.

RETURNS AFTER THIRTY DAYS: We cannot provide refunds or credits for items kept beyond thirty days. If you have any questions about this policy or your return, please feel free to contact our office.

RETURNS on Merchandise that qualified for FREE SHIPPING: If you received "FREE SHIPPING" on your order based on your merchandise total, your refund will be additionally reduced to cover full shipping on your original order if your new total no longer qualifies for FREE SHIPPING.

ITEMS THAT ARE NOT RETURNABLE

1. All books

2. Items with broken security seals: Creams, body wash, moistures, DVD's and Videotapes, can only be returned if the security seal is intact. Merchandise must be unopened.

3. All undergarments and panties.

4. Abdominal bands with broken plastic packaging. It must be unopened and in original packaging to be returnable.

5. Swelly Belly Bands which have been worn, hydrated.

6. Chillow (Manufacturer provides warranty against defects. Contact them directly.)

DAMAGED GOODS

While packages leave our warehouse intact, they may occasionally be damaged in shipment. Boxes have been crushed and/or bottles broken "in transit." If a shipment arrives damaged, please contact us by email so that we can learn more about this and, if the situation warrants, provide a credit or resend you the damaged items. We certainly do not expect anyone to keep a product damaged in shipment. Please retain the original packaging so that we can see the damage.

INTERNATIONAL ORDERS

Because customs varies so greatly between countries, it is impossible for our staff to keep up with the changes. Thus, it is the responsibility of the customer in that country to determine if their customs service will accept the items you have ordered.

Customs Fees: The HysterSisters Store does not include customs fees in our orders. If your country assesses a customs charge, you will be responsible for paying that fee before you can pick up your item.

Returns should be mailed (with the receipt) and authorization code on the receipt AND on outside of package to:

HysterSisters Store Returns (include code you received with authorization email)

2201 Long Prairie Road, Ste. 107-730
Flower Mound, Texas 75022