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doctor's office question doctor's office question

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  #1  
Unread 04-11-2005, 04:46 PM
doctor's office question

hello ladies,

i need some advice.

my doctor's office called today to reschedule my 6 week appointment. it was actually scheduled for week 5, since that was the only day my doctor could get me in the office.

today, they called back to say 'we're verrry sorry, but he isn't available at *all* this month, oh and by the way, what were you coming in for?'

i wouldn't mind so much, but this is now the fourth time i've been rescheduled for something relating to my hyst surgery.

my concerns are a) the new date is 4 weeks to the day after surgery. is this far enough out for him to release me for work at week six? or to tell how the vaginal cuff is healing? any of that stuff.
and b) would any of you say something about all the rescheduling? i've been going to this office for ten years now, and only once before this last run of tests/biopsies/surgery etc did i get rescheduled, and that was an emergency c-section for someone. not only did they reschedule today, but i got hung up on by the office, so i had to call back, put on hold, and then whoever picked up didn't even know why i was on the phone.

i'm usually a pretty laid back kinda gal, but i have some serious concerns about being released at week four. i'd rather wait two weeks and see him at week eight or nine, than week four.

any thoughts??

thanks

--fin
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  #2  
Unread 04-11-2005, 04:59 PM
doctor's office question

Hi,

My first post op visit was at 4 & 1/2 weeks. The Dr. said I was healing well. I then went back at 8 & 1/2 weeks and was released to work.

I would go to the appointment and get my foot in the door. The dr. should then realize that you need another follow-up and make arrangements.

He may not have any idea of what's going on in the scheduling dept.

I would mention it to him though.

Take care, Luvmabug
  #3  
Unread 04-11-2005, 05:31 PM
doctor's office question

I get a little concerned when doctors' offices re-schedule so often. I'm going to preface my remarks by saying this may not apply to your doctor at all, but frequent re-scheduling , in my experience and the experience of others I know, indicates the doctor is having a problem in his/her personal life, not professional life. I know several patients have switched doctors because of this. Ditto for the rude staff.
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  #4  
Unread 04-11-2005, 05:53 PM
doctor's office question

I had my post-op check up at week 4 to the day and never went back to see him...he simply told me that if I had questions or concerns or any problems to call...otherwise, he'd see me in a year for my annual (yes...we still have to have them after a hyst). I would definately mention something however about the constant re-scheduling...not only is it rude, but your doc may not be aware of it.

Take care and happy healing!

s,
Sno
  #5  
Unread 04-11-2005, 06:17 PM
doctor's office question

wow..i have issues with office staff..that said..id suggest you take a copy of your concerns and hand deliver them to your doctor..it could be your doct is having problems..but id bet it is the office staff..seems pretty usual to have em not even know your name..one time my doctor called me to come in after work for some inoculations i needed to travel abroad..said a nurse would do them at the end of the day.. i went in..and while i was sitting there at the end of the day..the staff shut off the lights.and when they were walking out the door ..didnt even know who i was..or why i was there..and i had signed in even..after that..i went home and wrote and gave my doct a copy of my issues..and she was very appreciative..doctoring is a business at the very least and i expect to be treated better the a person in a car at a drive through..if i had a issue at mcds..id be talking to the manager there..but that is how i am..good luck..and my doc gave me the go ahead at four weeks..but wanted to see me at six to check my cuff..now im allowed to do anything i want...with in reason..she said my body will let me know if ive overdone anything and so far..most im just tired by seven..and in bed sweating every four hours till dawn.. take good care of you ok..
  #6  
Unread 04-11-2005, 06:56 PM
doctor's office question



I've worked for 3 doctors and usually the doctor has no idea what the staff does. There is no time to micro manage. My advice would be to write down all the re-scheduled dates and call the office manager. The office manager should listen to your complaint and do her best to take care of you. Start out by saying you've been a patient for 10 years.

MOST IMPORTANTLY, insist that you be seen and examined to get a signed release for work either at the 6 week or 8 week period. If you don't, you are at risk of many employment troubles. Do not return to work without a release. Make this very clear to the office manager. Don't agree to go to work because the doctor says you should be ok in two weeks. Ask to see a partner or doctor in the call group if you cannot get what you need from your doctor.

There could be many reasons for the re-scheduling. Yes, personal problems of the doctor, but it could be new employees overbooking, or a new software program that is booking patients to tighly. Let the manager know also about the lack of service over the phone. This is a very poor way to run an office.


Ok...got it? You're right to be miffed. Don't go to work without a release...don't accept a release at 4 weeks...don't accept a release at 6 weeks with only a 4 week exam. I went in at 5 1/2 weeks and was not healed. Going to work to soon can cause alot of medical problems for you.

Best of luck...and don't back down!
Maralyn
  #7  
Unread 04-11-2005, 08:20 PM
doctor's office question

I've worked for a doctor's office too and it can mean that they have all sorts of issues with scheduling going on. It could be the doctor having problems, attending seminars, other things, it also could be that they didn't put in why you are to be seen "hyst follow up" and that's why nobody knows this is important. I'm with the other girls and say contact the office manager, document the dates and so forth. All good advices so far
  #8  
Unread 04-11-2005, 11:22 PM
doctor's office question

Wow. That stinks! Everyone has great advice. If it were me, and this is a private practice, I would talk to the doc. directly and ask him to explain - especially if I had been a patient there for ten years! My doc. has always personally returned my calls and I expect it! But, I only ask him to return my call if it is necessary - like you, I am pretty relaxed and I make sure not waste his time. The problem seems more like you are not getting any information. If it is a teaching hospital then you may not be able to get the doc. to call you back - then go through the proper channels - office mgr., etc. I would be annoyed at the run around! I can be pretty understanding but I am not ready to be walked all over!
I hope it all works out for you. Best wishes - inagony(nomore).
  #9  
Unread 04-12-2005, 08:24 AM
doctors and staff

hi everyone,

thank you for the great advice.

one of my biggest concerns is that my job requires a good deal of heavy lifting (tv's, furniture, stuff like that.) that i'm really not sure i want to be doing, even at eight or nine weeks post op. i told the woman who called yesterday that i'd wait happily the extra few weeks to go back, as long as they issued a note for work (work has been outstanding about all the doctor stuff leading up to and including surgery.)

they want me to go in tomorrow at 7:30a.m. it's an hour drive for us from home to the doctor's office, and short notice to my SO, who also has a confrence with his son's teachers tomorrow. i'm tempted to call back and tell them i can't make it and reschedule for one of the partners.

it's just so frustrating.

--fin
  #10  
Unread 04-12-2005, 09:05 AM
and on it goes...

well, i called the doctor's office this morning, and spoke with a different scheduling person (Not the annoying Cathy of yesterday.)

i guess tomorrow at 7:30 is the only time they can get me in to see my own doctor, and thus a note for work until week 8 or 9 when he can see me again.

i asked her, too, about all the scheduling changes. (and i was very polite!) since i've been going there, this is unusual for the office, and who would i speak to about it? she said either the doctor or the office manager (who is a very nice woman, she did the appointments with the hospital for me.) and to tell them frankly how i felt about being rescheduled so often.

on another note, my doctor was rated as one of the top women's care doctors in CT, in a poll by other doctors. mom is bringing me the article this morning.

thanks everyone for your help, i'll let you know how it goes tomorrow.

--fin
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