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Anyone else have lousy service? Anyone else have lousy service?

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Unread 06-04-2005, 01:54 PM
Anyone else have lousy service?

Hello, I had my surgery the 26th of May. It was not as bad as I had thought it would be, but my experience in the hospital was strange. First it seemed that there was a shortage of nurses. I had read that someone would show you how to get out of bed the first time. Didnt happen. Also some male nurse brought that breathing toy in, had me breathe in it, set it down and left. I wasnt told to keep using it. So the next day a nurse asked me if I was using it and I said I wondered why he left it behind! One nurse, who seemed very strange, but was somewhat attentive, denied me my percocet on the Friday following surgery. She had given me a dose of motrin, which the doctor said I could have to supplement the percocet, and when i told her i needed the percocet, said she would have to call the house doctor, even though my doctor had ordered the percocet given every 4 hours.
Also on Sunday, the day I was scheduled to leave, I was having a terrible time in the bathroom, trying to go number 2, not to be gross but it was stuck, and I could hardly get anyone to help me.
So I was glad to leave there. Just wondered if anyone else experienced similar things. THanks
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Unread 06-04-2005, 02:53 PM
Anyone else have lousy service?

No I had a wonderful experience. But this is do to driving an hour to a hospital that I was in before with a great experience.
During my pre-op testing they had respiratory come in and show me how to use the breathing instrument (I am drawing a blank at the name of it.) My time in the hospital after the surgery was just as wonderful. In this hospital you order room service. So as soon as I was allowed to eat I called down for room service. The nurses always come when you ring and they had my pain meds on time as needed. At first I had the morphine pump and then percocet.
I am so sorry that you had such a crappy time. Hope your recovery is going better!
Unread 06-04-2005, 03:03 PM
Anyone else have lousy service?

I didnt have lousy service from the nursing staff, but there were a lot of things not working right in my room. The outlet behind my bed was out of order, so my IV machine had to be plugged in across the room, the cord snaking across where all my visitors had to be careful not to trip over it. The volume on my TV was broken, I couldnt adjust it at all, the sound came out of a little speaker box, so I had to keep it face down on my bed, so as to not disturb my roommate. The wheels on the IV pole had a mind of their own, so if you didnt push it just right, it wanted to tip over, and there was a frayed area on the cord, right before the plug end, that just kept getting worse from being unplugged so often for bathroom visits. Finally made me so nervous, I made them change it. The shower chair they gave me for my first shower was sort of unsteady, the nurse said it was the only one she could find (?!), "so just dont plop down on it too hard". My dear hubby stood by to make sure I didnt end up on the floor. My pulse-ox machine was so touchy, the alarm went off every time I moved my arm, in turn setting off the nurses call button. They finally began to just shut off my call light without asking if I needed anything. Couldnt adjust the lights from any of the buttons on the side of my bed....all out of order.

The personal care I received was for the most part excellent, except they never seemed to have time to empty that darn "hat"!!
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Unread 06-04-2005, 03:06 PM
Anyone else have lousy service?

All the nurses were nice but one didn't seem to want to do her job. She came that morning and had to take my IV out because my hand was all swollen. I asked her when I could take a shower and she told me after while. So she came back that afternoon, took my cathedar out, said, "Ok you can go shower now." and walked out of the room!
She didn't even make sure I could stand on my own, let alone walk!
So I hobbled over to get my clothes, hobbled into the shower. After I got dressed, I noticed that they hadn't put me any pads in my room. So I got my robe and slippers on and hobbled down to the nurses station and asked for some pads.
Now they see me walking back to my room all hunched over. Think one of them offered to help me? NOPE! I also felt very nauseaus.
I get to my room and the aides or whoever they were, were changing my sheets. I grabbed the trash can, sat down in the chair, and said, "Unless you two have a strong stomach, you might want to hurry because I feel like I'm going to throw up." No sooner did I get the words out of my mouth, than I started throwing up in the trash can.
One of them went and got the nurse. She comes in and says, "Oh honey, you did too much too soon!" I wanted to smack her! I said, "Well, I really didn't have much of a choice!"
She left and came right back and gave me a shot for pain with some phenegran in it. She acted like she had did the greatest thing in the world because she smiled really big and said, "Now you can eat without worrying about throwing up." I hadn't even eaten anything when I threw up the first time! I threw up because I was left to get up, stand up, and walk on my own! She could have at least offered to put my clothes in the bathroom for me.
I was glad when the phone rang and it was my friend, announcing that she was at McDonalds and asked me what I wanted lol. Hospital food isn't that appetizing.
Then my husband came in and was NOT happy when he found out that the nurse just left me to get up on my own. He caught her outside of my room and I could hear him giving her a piece of his mind (no, he wasn't yelling). He told her that if I would have fallen, that there was no way I could have buzzed the nurses station to let them know. Then he said, "And you only come in her room once in a blue moon so its no telling how long she would have had to lay there." He was MAD!
My doctor wasn't very happy when I told him what happened either. He told me that it would be dealt with appropriately because she was supposed to have helped me up and made sure I could stand on my own. I figured as much because I had my youngest son at this same hospital via c-section and the nurse not only helped me get up, but she held my arm when she walked me down the hall.
So it was only one nurse that I wasn't happy with. She was nice...they all were. I never had any problems getting pain meds or anything. It was just that one nurse that acted like she didn't want to do her job.
Unread 06-05-2005, 02:00 AM
Anyone else have lousy service?

Sorry if you had a bad experience. I had wonderful nurses. They did all they could to help. My favorite nurse talked to me one-on-one like I was a "real" person and looked me in the eye when she told me things or asked questions. She was so proud of me for not wearing jewelry or bringing a purse to the hospital...she was happy that I didn't bring valuables that could be at risk of being stolen.

Thinking on how great she was I totally, accidentally overheard her on the phone (the one the staff used was right outside my door). She was talking to a friend on how upset she was about her husband leaving for someplace (Iraq??). She had children and talked about how she couldn't sleep at night and didn't think the time would come this fast.

I felt so bad for her and was amazed at how she could put all that aside and give me such excellent treatment. I didn't say anything as it was a personal conversation but I was touched by her professionalism.

I also had a nurse who had to change my bed and clothing just a few hours after surgery because I threw up on myself. Luckily I hadn't had food in forever so it was clear and nothing too bad. I apologized over and over and she said "it's fine" and carefully helped me up to change and had my bed changed in a heartbeat. She was great!

Only problem I really had was with things not working right..just like someone else on here said. The tv control volume was touchy..either I couldn't hear it or I felt like I blew my room mate out with the volume...(the putting the control face down in the bed rang a bell with me...haha).

I couldn't reach the light cord behind me so I had to sit with the light glaring on me or sit in the dark or the other. The IV didn't work for a while, we didn't know til a nurse told us. Then when it did work ended up backing up in my arm and I had a huge lump for 3 days.

Also, the nurse call button was weird to me. At my former hospital you hit the nurse button and they would ask you over an intercom what you needed. This hospital had no such intercom so every time you hit it they had to walk all the way to your room...then if you wanted water, coke, pain med, they had to go all the way back. I felt sorry for the nurses in this case...especially since I hit in on accident 2 or 3 times...they were nice about it, but I felt so bad. I know they are busy.

The room was blazing hot the first day and 1/2 then I finally asked a nurse. She had the maintenance man come up right away and he was the nicest man. Tried to fix it but needed another tool. He ACTUALLY explained to me he was going to get the other tool and he'd be back. He was back in a wink and lowered it. Then kindly explained to me that it would take a while to cool off and stabilze. He said if it did not feel good in 2-3 hours he would come back right away. He was great too.

Anyway, thanks for letting me share. I only hope nurses realize how they can "make or break" your visit to a hospital. My daughter is studying to be a nurse and I always remind her of this....I know she'll have a great bedside manner.

Unread 06-05-2005, 02:03 AM

Nurses are real heroes in my mind!!

C ya! lynn39
Unread 06-05-2005, 07:57 PM
Anyone else have lousy service?

i had rotten service and even worse food
i was in the hospital from tues am till friday nite
not sure which was worse the service or the food.
will never go back in for more surgery
will die first
Unread 06-05-2005, 08:35 PM
Anyone else have lousy service?

I am so sorry for all of you that had horrible service. I was in a Women's Center at my hosipital which is where I was when I had my son 5 years ago. The center, nurses, aids and everyone are the BEST!!!
I was very fortunate. They made the stay so much easy than it could have been!
Unread 06-05-2005, 08:37 PM
Anyone else have lousy service?

Sounds too similar to what I experienced in the hospital. I felt so unattended following such a major surgery. My visitors even complained at the nurses station.

There are a shortage of nurses in many hospitals. I was at a nationally known and celebrated hospital. The facility is top-notch with specialists galore. Medical treatment is "state of the art." Unfortunately patient care was poor. DH couldn't wait to get me home.

Some times there's just not enough "ladies-in-waiting" for all the punctured princesses.

Take care and enjoy all the pampering you so richly deserve.


48 yr. old TAH-BSO 5/4/05, fibroids, estrogen patch
Unread 06-05-2005, 10:29 PM
Anyone else have lousy service?

I had a mixed bag. At one point my mom called my sister and they were trying to arrange for transport for me to another hospital. My girlfriend (a nurse herself) almost made a nurse cry. I was so loopy from drugs and not eating that I don't remember everything.

I was personally shocked at how much nurse's aides are supposed to be responsible for. Let me state this for the record I am an RN. 16 years ago when I graduated from nursing school there is no way I would let an aide do half the things they were doing to me. I would have wanted to keep a closer eye on my patient. I also have to state in all fairness that I now work for a software compant and it is in large part because of the trend to change patient ratios and the propensity to relegate care to people who have been through a 6-12 week training course by hospital admin bean counters.

The entire time I was in the hospital (9 days) I had someone with me with the exception of the last night. My family was afraid to leave me alone. After seeing what I saw I would do the same for them. I did a lot of teaching while I was a patient especially related to blood draws and IVs. Their technique was horrible. Personality wise they were all for the most part kind but there were many that were inept.

I could write a novel about the residents but I'll sum it by saying 1 out of 5 were very scary. My DR is actually filing a complaint against one of the medical services that saw me, specifically 2 residents. He was not very happy when he found out about the shinnagins that happened when he was not around.

I really feel sorry for the people that are trying to do a good job. I think many of them need more training, some of them just need different jobs.


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