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Disappointed with nursing care Disappointed with nursing care

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Unread 11-18-2007, 09:55 AM
Disappointed with nursing care

I had a nurse almost as bad as yours for my rectocele repair last Feb. My biggest regret is that I did not report her. I really meant to and did not. The thought she is still mistreating eople really bothers me.

Make a complaint for your peace of mind and the benefit of others!!
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Unread 11-18-2007, 10:01 AM
Disappointed with nursing care

I am so sorry to hear about your nurse nightmare! I had a similar experience myself. (TAH/BSO on Nov. 5th) I had a student nurse who was absolutely awful. She was more concerned with giving me a sponge bath (which consisted of me sitting on a hard chair with no clothes on but the mesh panties while she gave me a soapy rag and just stood there watching me - it was so embarrassing! I am a very private person!) than making me get up and walk which is what I really needed. My stay was so horrendous that when my DH and I finally talked about it the other day I really told him how it was when he wasn't there. Not only am I trying to heal (it is going so slowly) but I feel that I was actually traumatized by the whole thing.

I woke up in recovery with no pain meds at all and 32 staples down my belly! When they wheeled me to my room, I was still groggy from the anesthesia. But that didn't last very long. I spent the first hour in my room begging for mercy, in more pain than I knew was even possible. Dr. was in another surgery and nurses couldn't get permission to give more meds for what seemed like forever. I think what happened was I had two IVs (one in each arm), and one was not in properly. I still have the big bruise almost two weeks after it came out (day after surgery). In recovery, they were shooting the pain meds into that IV but it wasn't helping. My poor family stood in my room and had to watch me go through a literal hell! My brother was so mad. He had open heart surgery earlier this year, and he said that he NEVER hurt that badly. He said that most people die and never hurt the way I was hurting.

I was told that I should write a letter to the hospital complaining, if only to spare someone else from going through what I did. I've thought about it, but I can only sit at the computer for short periods of time. However, yesterday I got a survey form in the mail. It asked very detailed questions about my stay. I intend to tell the whole ugly truth. Maybe it will keep this from ever happening to anyone else.

Feeling your pain,
Unread 11-18-2007, 10:01 AM
Disappointed with nursing care

I am also so sorry that you had to endure that pathetic excuse for a nurse! You really should report her, preferably in writing. Almost all hospitals have quality of care depts, if you want to look into that. Within a week of my arriving home from my TAH I recieved a questionairre from my hospital asking about all of the people I had contact with, from the doctors to the food service and housekeeping staff. Any facility worth its weight would want to know about your experience so that they can prevent it from happening to others. Best of luck in your recovery!
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Unread 11-18-2007, 11:07 AM
Disappointed with nursing care

I to had the worst care that i have ever had when i had my hyst.I had a nurse that took over an hour to cath my bladder and that was after I had not emptied my bladder for 12hrs.I was in the worst pain i have ever(or care to ever)had.I am now fighting a kidney infection because of that.I told my doc about what happend and she was spiting mad.but I then paid for it because the nurses that got reamed by her then took it out on me.They would not take there time when putting the straight cath in and when I complained that it hurt i was told that "I could go home as soon as i went pee on my own.so I should hurry up and go"like I could unswell my bladder on my own.I also did not get my pain meds untill I sent my mom out to find the nurse and tell her that i need them.then i was told "You need to use your call button if you need me,not send mommy to find me."I did use my call button and was told your nurse is on her way"4hrs later still no meds.I got a survey when i got home and filled it out with every ugly detaill and was informed that one of the nurses(the one who didnt cath me and caused me an kidney infection"was put on admin leave and the others were under investigation.The thing that got me was this is a small coumminty hospital that has a lot of elderly that can't allways have someone there to fight for them.I can't stand the tought that somebodies loved ones are being treated the way that i was.I hope that the sisters who have had bad nurses do file some sort of complaint and prevent it from happening again.to the sisters that haven't had surgery yet don't be afraid to request a different nurse!it is your right!I am a nurse and can't stand the fact that there are nurses like this taking care of people.It is just sicking!
Unread 11-18-2007, 11:53 AM
Disappointed with nursing care

I feel so bad for all of you that have had horrible nurses. I have had my share of some crazy's too! It is so horrible and you feel so bad after you have been treated that way. You must complain, and I agree with Ladybug that I think it is against policy for a hospital to let you leave without a wheelchair. If they do not care about anything else(which I think they better care about all of it) those directors should care about that. They would never want a huge lawsuit, if someone was to get hurt. Why do some nurses have to act like you are a burden and should be doing things for yourself in the hospital, if you were not in pain and hurting you would not be in a hospital in the first place. It is very strange to say but I think some nurses get jealous of the attention or something???!! So, they are going to be the ones to treat you badly and let you know your not that important and your surgery is no big deal....Well, it was a big deal and having good nurses adds to a better recovery for mind and body. It's horrible!!! I get angry just thinking about how they can treat people and have treated you. Glad your dh is standing behind you!!!!
Unread 11-18-2007, 12:23 PM
Disappointed with nursing care

Originally Posted by idahonurse
I really like that you can remember very specific things about what she did. I want you to sit down soon and list each thing in specific detail.
Then I want you to copy it.
Next I want you to schedule an appt with the clinical supervisor of the unit and if possible the director of the unit. I want you to sit down w/them, give them their own copy of your list, and discuss this.
It will take a load of pain off your shoulders and it will get the nurse some negative attention from her bosses.
Don't wait too long to do this. Your memory will change things w/time. If this nurse is like this all the time (which I'm sure she is) the bosses will be able to recognize the acts before even knowing the name.
Please let us know how this goes, ok? So sorry you had an experience like that. I had some bad apples as well and this was at my hospital that I work at!

It was the day shift nurse who insisted I report my sadistic night nurse. I didn't feel like I had the strength or the will to do it, what with being so traumatized by the pain and helplessness of that terrible night.

I thought the other nurses would just cover up for her so I didn't think I'd get anywhere when I told the day nurse. But bless her heart, she insisted that I speak to the manager nurse. I kept saying I didn't have the strength and it wouldn't do any good, but she keep telling me that I should, and finally I could see in her face that she believed. Now I know it's because good nurses know what's going on and need us, as patients, to be their ally as well. Idaho Nurse is a perfect example of a great nurse who wants the best for human beings, on both sides. Nurses are probably just as upset about bad apples as patients are; it's just that the patients are the ones who have to physically suffer.
Unread 11-18-2007, 12:28 PM
Disappointed with nursing care

Just speaking to the wheelchair issue, some hospitals give you the choice. I was asked if I wanted to leave by wheelchair or if I wanted to walk out on my own. I thought it was a big liability issue too and was really surprised. I was told it could take up to 45 minutes to wait for a wheelchair, so I chose to walk out on my own two feet right away (I wanted to leave!!!). The nurse told my husband to put me on a chair in the downstairs waiting area, pull up in the car, double park with the hazards on, and then come inside and get me. No medical personnel accompanied us. It was up to my husband to escort me off the surgical floor and to the car. I'm sure they must have had me initial something to avoid being sued, but I certainly don't remember it.
Unread 11-18-2007, 01:01 PM
Disappointed with nursing care

Everyone knows you don't leave a hospital without a "ride" I agree that you need to report this woman, think of it this way what if she were to float to the children's floor for a day? You don't want children being treated this way nor do you want anyone else treated like this. Report her! Then sit back and relax, because Kharma will find her. My heart goes out to you that must have just been hell! I am sorry that you had to go through this.
Unread 11-18-2007, 01:46 PM
Disappointed with nursing care

I too had one bad nurse. I complained to the charge nurse after my nurse did not get pain meds timely, did not answer my call to change my soiled potty hat, she busted a vein in my hand by forcing saline in too fast and left me with that swollen hand with the iv still in for an hour. And lucky for me right after I called the charge nurse my doctor came in and I told him all of it and he was appalled and said he would get this fixed NOW. So guess what, the nurse came charging in there to confront me and when she saw I was serious and not going to back down to her bullying she started apologizing, next came the hospital ambassador and I told him all of it and I never saw that nurse again. When I fill out the comments on how I was treated at the hospital I will tell them how this nurse, a travel nurse treated me. I got all of their names. And the other nurses treated me very well.
Unread 11-18-2007, 04:17 PM
Disappointed with nursing care

I keep reading about so many who walked out on their own two feet. First of all, way to go! I could not have managed that if I had been offered 1 million dollars. When it came time for me to leave, we waited for what seemed like forever for someone to come and get me. Finally, a nurse came in and said that they (the transportation people?) had missed me and she would be the one taking me downstairs. She was sweet enough. From talking to her, I may have figured out why I did not receive the proper attention during my stay. I was on the floor where the cancer patients are (they thought mine was cancer - thankfully, it wasn't) kept. She kept talking about all the elderly people in the rooms surrounding me. If they treated those seniors the way I was treated, they deserve to be smacked!

Sorry for the vent, but it sure is nice to have a place to talk about these things where you are actually understood.

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