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Frustrated with doctor Frustrated with doctor

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Unread 03-02-2002, 10:10 AM
Frustrated with doctor

Thanks Ladies,

I phoned the doctor's office twice yesterday. The first time the receptionist took a message..for the doctor's nurse assistant. After several hours I called again and the nurse came to the phone winded like she had been running.

She apologised that the wrong surgery was on the form and states that they did not know what surgery I wanted
I told her that the doctor and I had never discussed a TAH...(also listed staging on the form) and I don't have cancer, as far as I know yet anyway. She told me not to sign the form and that she would mail me more information about my specific surgery and a corrected form. I will read the paperwork that should be in my mail today and insist on an appointment with the doctor if I am not completely satisfied. Regardless if my questions are answered or I get one to one with the doctor in the next week, I will insist on talking with the doctor in pre-op to have him explain what surgery he is going to perform.. and have seriously thought of leaving him a note in indelible ink on my belly---TVH - NOT HERE!

Post OP.. yeah.. I do have some concerns. I need to address those concerns yet this week.I have had two outpatient surgeries with the same doctor for precancerous cells on my cervix and those went fine. He does lack some bedside manner and carries an arrogance about him, but mostly I have gotten to know him and get along well with him. He is a Gynecologic Oncologist & Gynecologic Surgerion and does hysterectomies all day...So sometimes I feel a bit like I am on a production line. That is where my concern is. I don't want to get into the wrong production line!!!!!!

He is the only such specialist (and one that comes highly recommended) in Northern Michigan. I have the name of another in the Detroit area, four hours from here...but that is so far away. I have a daughter in Detroit and in Grand Rapids, both near large hospitals...and they both offered to have me come stay with them. I guess if this is just a office disorganization problem, I'd sure rather be home.

I will let you know what comes in the mail and what conversation I have with my doctor.

Thanks ladies...for listening to and helping with my concerns.
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Unread 03-02-2002, 02:23 PM
Frustrated with doctor

As a nurse, I certainly understand that the Drs. can't remember every case they see. But I also expect my Dr to spend a couple of minutes reading my chart to refreash his memory. I would NOT put up with the office acting in the manner that they are. I don't care how special he is. I would insist on a face to face meeting with him BEFORE I signed the consent. Like someone else stated, it is an "informed consent". If he hasn't given you the details it is not informed and you shouldn't be signing. I would also let him know what has been going on with all of the mix-ups from his office. It is possible he doesnt' know. If he does, and doesn't seem to care, it is time for a new DR!!!

Good luck!

still waiting with lots of second thoughts
abnormal uterine bleeding for two years and multi ovarian cysts
Unread 03-02-2002, 02:28 PM
Frustrated with doctor

My gyn oncologist had come with great recommendations. He seemed very nice, but definitely rushed, thanks, I'm sure, to Managed Care.

He did a great job. I've healed very well and very quickly. I did have a tah/bso with vertical incision, but at 8 weeks postop I can lift my 6 year old - 50 pounds - no problem.

After the surgery, I needed to call for the pathology report. He was tough to get hold of and a little scatterbrained. I think these doctors just work a long day between rounds, surgeries and seeing patients - both new and ongoing. The most important thing is that you feel confident of his ability. I'm sure he sees a lot of patients and while you just see him about this problem, he is probably seeing hundreds of people like you.

Just make sure you remind him what surgery he is doing once you are in the o.r. but before you go under.
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Unread 03-04-2002, 03:59 PM

I promised to keep you informed...

I phoned the hospital today to set up my pre-op visit with the nurse. I was told that the hospital no longer does this face to face, but over the phone and someone will call me. I explained the situation with the "wrong surgery" on the consent form, and the woman checked the hospital records and showed I have a TAH with overies removed and staging on their schedule. I told her that was wrong that we had planned a vaginal hyst..keep my ovaries..and I do not have cancer...and she explained the doctor's office needed to explain that in writing.

I called the doctor's office to find that they had been TOO BUSY to address the situation and the doc was in surgery all day. I asked if I could stop by the office and pick up a new consent form at lunch. She thought she could get one ready. And she did.. hand written in the fill in the blank form was "Vaginel Hysterectomy" and she had tried to carefully correct her spelling to "Vaginal" by writing over the "e" to make it look more like an "a".. YIKES>> What an incompetent staff!

I told the receptionist that I would not sign the form until I was face to face with the doctor so he and I both understood what surgery would take place next Monday.

I phoned my primary physician for advice, but she was at a medical conference out of state all week. Her nurse offered to call the surgeon and try to help.

If I don't have satisfaction, I'll not sign the form.

I am so frustrated. I don't know of another such specialist in my area.
Unread 03-04-2002, 04:05 PM
Frustrated with doctor

Linda I know you are anxious to get this over with, and I understand that. My advice-- I would cancel and RUN NOT WALK to another GYN. Ask your friends, get on the internet, call around but get away from that guy. Everything in me is seeing red flags and lights go off and something is desperatly wrong with all of this. You woulkd tell the same thing to someone else if it was happening to them. Please go to another MD even if it means a later surgery. Concerned for you--
Unread 03-04-2002, 06:54 PM
While We are Complaining

I have had a totally frustrating experience getting my surgery scheduled and making sure everything was handled. I was referred last week to a urologist for a much needed bladder repair to go along with my hyst. After dealing with referrals etc. I finally got it all taken care of 1/2 hour before the apt last week. So I had the exam, consult and the doctor said he would be there on the 7th in coordination with my gyn. Meanwhile the uro's office staff was confused and tried to precertify with the wrong doctors IPA, and was told no coverage. After several calls to my insurance, I found the problem was with the uro's office gal. She was confused. I ALREADY HAVE THE REFERAL AND THE SURGERY CERTIFICATION FOR THE URO GUY. She did not believe me.... So I with the help of my h/r dept, finally thought we had it answered. The idiot girl called the insurance, and verified they were going to pay. WELL, apparently she is still confused as I found out today at my preop testing that the uro was NOT scheduled. Called my gyn, they called his office, told not even sure if HE would even be able to make it. Then the gyn office consulted with the gyn again to find out what to do, they called the office and was told there is some question about benefits. GRRRRRRRRR. Needless to say I am angry and wont know anything until tomorrow. I want to go to that women and slap her silly, maybe she will finally understand.....
Unread 03-04-2002, 06:59 PM
Frustrated with doctor

{{{ Susie }}} Hang in there girl. It sounds like you have had a terrible no good rotton bad day. sending s and prayers this will all be resolved soon. I don't know what is with some of these office people. Very unprofessional some are! Drop in chat we'd love to have you!
Unread 03-04-2002, 07:07 PM
tough enough waiting for surgery

Susie Q

I can understand your frustration. Its tough enough getting prepared for the surgery, concerns about recovery, taking care of house, work, family, school, bills ...but when we have to fight with the clerical staff just to accomplish our medical care along with everything else...well, I find I am overwhelmed.

Hang in there. My mom and significant other convinced me not to cancel the surgery until I got face to face with the doc and confronted the issue. I just found my doctor's home address and phone number on lives across the street from my mom. What is the chance of that? He will hear from me at his home if we don't resolve this with his office staff tomorrow.

Good luck. Let me know what happens.. I'll keep you in my prayers..and will appreciate any prayers that this will go well for me.

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