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Did I miss something?? Did I miss something??

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Unread 11-15-2002, 03:17 PM
Did I miss something??

I need to vent. Please let me ramble until I feel better.

I come home from shopping to find out that the peson, "Penny", who is trying to schedule my surgery had called and talked to my roomate concerning my surgery. Ummm HELLO? My roomy is NOT the one who can schedule my surgery for me only I CAN. "Penny" proceded to ask when did I know about this (assuimg she was talking about the fibroids etc) and my roomy said that I had known about the fibroids etc since last year. Penny starts to "accuse" me of waiting for the last minute for the surgery etc etc. not looking at my darn chart to see that I was informed of needing the surgery on Oct 29 of this year. "Penny" had given me 3 choices of when to have surgery and I chose 4 Dec. because I wanted to be somewhat better/healed by Christmas. "Penny" proceeds to ask 20 questions to my roomy about who else could help out w/ taking care of my family. "Were my parents able to help? Didnt they live close by?", she had asked. FORGET the fact that this lady has NEVER seen me, nor does she know if my parents are indeed alive or passed. "Penny" talked to my roomy about my condition, she also tried to have my surgery date pushed back to January. HELLO! Its been pushed back way to many times and Im tired of being jerked around.

I guess what Im trying to say is that "Penny" had absolutely NO athority to dispatch ANY information concerning what is going on w/ me. I did NOT sign ANY paperwork stating that ANY information could be given out. "Penny" talked to a complete stranger, in which she did not confirm who the other person on the line was until the closing of the conversation. The person that "Penny" could have been talking to might have been a sitter... or a maid... or.. well you get the picture.

I called the Drs office and told them that I wanted to make a formal complaint about the unprofessionalism of an employee.. I asked them to take down the message that I was well past the part of being irate. I did not want to leave a message on voice mail in case someone else had access to it.

Do I have a right to feel this way? Or am I overreacting?

So much for patient confidentiality...

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Unread 11-15-2002, 03:28 PM
Did I miss something??

!!! I do not think there is a simile for the outrage I feel for you and your situation right now. Overreacting? Hardly!! That was the most unethical, if not down right illegal, thing I have ever heard of.

I am really sorry your roomie did not think to say right then to her how innappropriate those questions were and "SLAM!". I am not a legal suing kind of person, but this almost warrents some kind of formal legal complaint, so it doesn not happen again. Usually they cannot even release medical info to insurance co w/o you signing a legal release form.

I am so sorry you had to go thru this!!
Unread 11-15-2002, 04:08 PM
Where was roomie's head???

Sorry, but the first thing I thought of was what was roomie thinking to participate in such a discussion? Of course you have a right to be angry. 'Penny' was waaaay out of line. But so was roomie.

Hopefully things are all put back together now and you can focus on yourself and what you need to do to get yourself taken care of.

Darn it, I hate it when things like that happen.
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Unread 11-15-2002, 05:42 PM
Did I miss something??

I agree that this was definately very unprofessional. It almost sounds like Penny wanted to get the go ahead to postpone you to January to apease the schedule. I am remembering a time when my son who had just turned 19, was facing a knee surgery, and I as his mother could not get any info until he signed for me to do so. You have a right to make a fuss, but then get back to the business of getting your surgery scheduled the way you intended.

Good Wishes,

Unread 11-15-2002, 05:46 PM
Did I miss something??

ILLEGAL!!!! I am a medical biller and it is illegal for me to speak to anyone but the patient. It is a patients rights. It is a law everywhere. So I would speak to your Doc right away.
I cant not beleive the inconsideration some people have.
Good luck.

Unread 11-15-2002, 06:02 PM
Did I miss something??

WOW!! You have every right to be angry! That is breaking every patient confidentiality rule or law there is.

I also have to go along with the thought that your roommate should have stopped the conversation immediately and told "Penny" that you would call her back.

Call the office and ask if someone else can handle the scheduling and make sure they know why. Don't let this hold up your surgery though.

Put your complaint in writing also, and hand it to your DR. The only way for him/her to know someone is screwing up (big time) is by you telling them. Also talk to the office manager and give him/her a copy of the written complaint.

Please let us know how this turns out.
Unread 11-15-2002, 07:41 PM
Did I miss something??

OUTRAGEOUS! Call that doc and let him have it!

I work at a hospital. It is COMPLETELY and TOTALLY illegal to release any information to ANYONE like that. If you were to call me and say "Wendi, I got this bill about services on November 2, what was I there for?" I CAN'T TELL YOU! I can't release the diagnosis to the patient without a written consent and picture ID, this "penny" person was WAY out of line.

Your roomie should have refused to discuss it with her, as well. "I'm sorry, she's not home, I'll have her call you" would have been perfect.

"Penny" had no right to A) discuss your condition with your roomie, B) question ANYTHING about your condition, that's the doctor's job C) ask questions regarding familial support, etc (again, not her position)

I hope they fire her. It's people like that that give medical office staff a bad reputation.
Unread 11-15-2002, 09:17 PM
even better, do this

Find the applicable statute online concerning release of medical information statutes and print that sucker. Attach it to a written complaint so you have proof you made a grievance and you know your rights as a patient. Ought to be able to google a search and find it fairly easily. Use a search term like "medical record confidentiality" and it should pop right up.

Roomie, big boundary violation and she needs to be put on notice that she invaded your privacy in a really unacceptable way. Instruct her she is to only take basic message about who called and what number to return the call. Time and date would be nice.
Unread 11-15-2002, 09:46 PM
Did I miss something??

IMHO the roomie could have been caught off-guard, and was probably just trying to be helpful. Over the line, yes, but I'd guess she was just trying to do be cooperative.

"Penny", on the other hand, needs to be discussed with the Doc...

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