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Customer Service at doctor's office Customer Service at doctor's office

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Unread 04-22-2003, 09:15 AM
Customer Service at doctor's office

I'm not sure to post this, but I need to vent and wanted to hear what others would do. I had a TAH 3 years ago and go for an annual each year. I called for an appointment and....

1. They told me I need to call back in a week to make an appointment because they were changing computer systems.

2. I then called back a week later and was told "they're in a meeting" and no one could schedule an appointment. Three attempts later I reached them (still in a meeting for first 2 attempts)and made an appointment- I asked for the latest time because of my work and the train schedule (I commute a very long distance). Even 3:30 is too early for me, but I agreed to it to see this doc. His morning appointments are way too late for me- they begin around 10:00-10:30.

3. A week later they called and said I couldn't come at 3:30- I would have to come at 3:00- he was changing his "Friday" hours. I asked for a different day and they gave me a 3:30 appointment.

4. Today (2 weeks later) they called again and said "annual exam" patients can only come at the latest 2:00, or one day a week there's a 2:30. (I presume that OB patients can be seen later.)

So, I told her that I would look for a new doctor with better hours. Is this what you would do?
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Unread 04-22-2003, 09:19 AM
Customer Service at doctor's office

That is exactly what I would do.
Unread 04-22-2003, 09:33 AM
Customer Service at doctor's office


That is exactly what I would do too - find a new doctor.

If your doctor cannot take care of you for an annual exam I would hate to see how they would deal with an emergency is one should occur!

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Unread 04-22-2003, 09:49 AM
Customer Service at doctor's office


Sounds like it is time for a new doctor! You have good reason to vent!

Even though looking for a new doctor is not always the most fun thing to do, you must safeguard your health.

I wish you the best.
Unread 04-22-2003, 11:10 AM
Customer Service at doctor's office

Absolutely. When a doctor's office starts caring about their systems, hours, and if your bill is paid more than they care about their patients, watch out. (Speaking from personal experience on this one.)

Good luck finding a new doc--I hope you get a good one!
Unread 04-22-2003, 11:21 AM
Customer Service at doctor's office

That is what I would be doing. The doctor is there for YOU, not the other way around.

I just cancelled an appt with a new neuro doc as it took me 3 times to get thru, than when I finally did she told me to call back, when I called back she was very flippant and said I can't get you in for a VERY VERY long time, as if she didn't even want to book an appt for me. Than she told me that the doctor's time is very valuable so if I wasn't going to keep the appt I BETTER call in plenty of time beforehand. Ugh! This doc was recommended to me from another doc, but after thinking about it I just knew that I shouldn't bother.

Good luck, I hope you find a new doc.
Unread 04-22-2003, 11:44 AM
Customer Service at doctor's office

Thanks, ladies. I have found a new doc- someone that I have met before. He was the assist on my TAH and is head of the OBGYN dept. at the hospital where I had the surgery. And he sees "annual exam" patients as late as 4 PM.
Unread 04-22-2003, 12:11 PM
Customer Service at doctor's office

Just a thought here... I wonder if it's possible that the reason for the limit on how late 'annual exam patients' can be seen is because those patients get a pap smear, and the courier who carries the samples to the lab comes at a certain time in the afternoon? That's how it is at my gyn's office... and once she explained that to me (her office help didn't bother so I asked her) I could understand.

Sometimes the office personnel can get a little carried away with their 'power' and come off as really rude when it may have started out as just making sure to follow restrictions like the one I mentioned. I wonder if your former DR even knows that patients are being talked to like that? It sounds like the office is going through 'growing pains'... too bad they will probably lose a lot of patients that way.

I'm glad you were able to find a new DR, hope it works out great!
Unread 04-22-2003, 12:11 PM
Customer Service at doctor's office

Good for you,

My present gyn is fairly new in town & I haven't been to him for my yearly yet. I have popped in on him the last 4 or 5 visits & he has seen me everytime but that may change when his practice gets busier! I definately would do what you did without hesitation.

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